Returns & Refund Policy

At My Little Necklace, most of our jewellery is made or personalised especially for you. Please review names, initials, dates, sizes and other personalisation details carefully before placing your order.

This policy applies to purchases made through au.mylittlenecklace.com.

Personalised & Made-to-Order Items

Because personalised and made-to-order products are created specifically for you, we do not accept returns, exchanges or refunds for change of mind, including where:

  • you change your mind after ordering;

  • you selected the wrong size, colour, font or other option;

  • you provided an incorrect name, spelling, date or other personalisation; or

  • you no longer want the item.

Please check all personalisation details carefully before completing your purchase.

This does not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If there is a problem with your order, please contact us at support@mylittlenecklace.com.

We will assist you where, for example:

  • your item arrives faulty or damaged;

  • you receive the wrong item;

  • we have made an error in the personalisation compared with the details you submitted with your order; or

  • the item otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Please include your order number, a description of the issue and, where possible, clear photographs showing the problem.

We may ask you to return the item or provide additional information so that we can assess the issue.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2).

Among other things, goods must be of acceptable quality, be fit for any disclosed purpose and correspond with their description (including under sections 54, 55 and 56 of the Australian Consumer Law).

If a product does not comply with an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law. Depending on the circumstances and whether the problem is major or minor, this may include a repair, replacement or refund.

Nothing in this Returns & Refund Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Refunds

Where a refund is required or approved, it will generally be issued to your original payment method.

Please allow your bank, card provider or payment provider additional processing time for the refund to appear in your account.

Sale & Promotional Items

Sale, discounted, promotional and free items are not eligible for a change-of-mind return.

However, your rights under the Australian Consumer Law continue to apply to these items where applicable.

Returns & Return Shipping

Please contact us before returning an item. We will provide return instructions where a return is required.

Do not send an item to an address found on the parcel or elsewhere without first contacting our customer support team, as this may not be the correct returns address.

Where My Little Necklace is responsible for the issue and Australian Consumer Law requires us to cover reasonable return costs, we will do so.

Contact Us

For any questions or concerns regarding your order, returns or refunds, please contact:

support@mylittlenecklace.com