FAQ

Due to high demand, our delivery times are currently slightly longer than usual while we restock selected items. We appreciate your patience and understanding.

1) What are your delivery times?

We process all orders within 24 to 48 hours.

Each personalised necklace is carefully crafted to order. This process usually takes between 2 and 3 working days.

We then carry out our final quality checks and prepare your jewellery for dispatch. This stage takes approximately 72 hours.

Once complete, your order is packaged and shipped.

Current estimated delivery times:

United Kingdom: 5 to 7 working days
Ireland: 5 to 10 working days
Europe: 5 to 12 working days
Rest of the World: 5 to 15 working days

Please note that these delivery estimates do not include delays caused by customs inspections, postal disruptions, strikes, adverse weather conditions, or other circumstances beyond our control.

2) How do I modify my order?

You have until 11:00 PM (23:00 UK time) on the same day your order is placed to contact us regarding any changes.

Unfortunately, we cannot guarantee any modifications requested after this deadline.

All modification requests must be acknowledged and confirmed by our Customer Support Team in order to be processed.

3) How do I track my order?

If your order is still within the estimated delivery timeframe shown above and you have not yet received it, please don't worry.

Tracking information is not always updated daily, particularly for international shipments. We recommend checking your tracking link again in a few days.

4) Where is my order confirmation email?

If you have not received your order confirmation email, one of the following may have occurred:

1. The email has been filtered into your spam or junk folder.
2. Your email provider has blocked or filtered our emails.
3. An incorrect email address was entered during checkout.

Please check your spam folder first. If you still cannot find your confirmation email, contact us at support@mylittlenecklace.co.uk and we will be happy to resend it.

5) How do I cancel my order?

You may request to cancel your order within 2 hours of placing it by emailing support@mylittlenecklace.co.uk.

Unfortunately, cancellation requests cannot be accepted after this period as production or fulfilment may already have begun.

If you are still eligible under our Returns Policy, you may return your order within 14 days of receipt for a refund, subject to our Terms and Conditions.

6) How do I return my order?

Please contact our Customer Support Team regarding any return request.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have the right to cancel and return eligible goods within 14 days of receiving them.

However, this right does not apply to goods that are made to the consumer's specifications or are clearly personalised. As all My Little Necklace products are custom-made according to the personalisation details provided when ordering, personalised items cannot be returned or refunded simply because you have changed your mind.

This does not affect your statutory rights. If your item arrives damaged, faulty, defective, or does not match the personalisation details provided at the time of purchase, please contact us as soon as possible and we will work with you to resolve the issue.

If a return is authorised by our Customer Support Team, the item must be returned in its original condition and packaging. Unless the item is faulty, damaged, or supplied incorrectly, return postage costs remain the responsibility of the customer.

Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.

For further information regarding returns and refunds, please contact us at support@mylittlenecklace.co.uk.

7) How can I contact you?

If you have not found the answer to your question, you can contact our team at support@mylittlenecklace.co.uk.

A member of our Customer Support Team will respond within 24 to 48 hours.